The Blackberry maker Research in Motion brings its customers against her. Continue to complain about the massive disruptions of the mobile Internet services - and the fact that the group they are in the cold.
Actually, the Blackberry network slowly work normally, but the complaints about dropouts are increasing. "I rushed out. For three days the services are "already failed, a Dutch users complained on Wednesday in the online forum" Crackberry ". His Blackberry Bold is currently worth no more than an ancient Nokia 3310 - in other words, much more than phoning and texting does not work. "It's a damn shame."
Users in many countries around strike since Monday so that they can send and receive long distance and no e-mails, surfing the web that is painfully slow and that the short message service Blackberry Messenger jerky. German customers also moaned about the fact that her Blackberry zickt. This maker Research in Motion (RIM) had declared in the meantime that the services should at least partially working again.
The company held a long with the reasons for the problems behind the mountain and told until late Tuesday evening that a network hub (switch) has failed. This now many messages were stuck and could not be delivered. "We are working flat out to resolve the backlog and normal service as quickly as possible to restore."
It's not even the loss itself, which drives the user to incandescence, it is the silence of RIM. "It's been a good twelve hours since I've last seen a message on RIM's official channels," remarked a Canadian users. And a British fellow sufferer adds: "It is ironic that just a company that has built its business around news, not in a position to issue a message to its users what is going on."
On the Blackberry site was found on Wednesday with a lot of trouble finding a reference to the disturbances, on his Facebook site set RIM to Wednesday afternoon, all three statements on the state of things and even on the quick messaging service Twitter hours lay between the water level information . Here, the interference widened more and more.
First, the problems seemed limited only to Europe, the Middle East and Africa. RIM also later admitted dropouts in India and some South American countries. Meanwhile spin on the portal "Crackberry" also complaints from users from Canada, Mexico, the U.S. and other countries.
With the Blackberry, the mobile Internet services run on proprietary data centers. The system is considered particularly secure against sniffing attacks from outside, which is why it is popular with corporate clients and government agencies. However, technical problems also cut off millions of customers simultaneously from the outside world. RIM said that the failure of such cases have actually provided emergency system.
A further complication is that a repair attempt was apparently unsuccessful. After replacing the defective parts on Tuesday did the system respond to the restart as expected, said RIM manager Rory O'Neil V3 of the British technology site. "The main problem is how our data centers communicate with each other." He could not even tell you exactly what services would be affected by the disorder accurately.
For RIM, the losses occur at the wrong time. The Canadian manufacturer is losing further ground against Apple's iPhone and the various smart phones using the Android OS from Google. RIM finally had to accept even a booming market for the first time a sales decline. Shareholders are now pushing a splitting of the smartphone pioneer. The already battered shares fell further on Wednesday at 2 percent.
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